When a customer returns items, you may do it from Sales > Returns. It is very important that the order be shipped so that the return is done on the items and relate order.
Dashboard > Sell
Returns
Select Customer
Select item
Select order - the returned itms should be related to the order selected
Select > Quantity to return
Touch the basket
Touch the return icon
Finish Return - keep in mind that if you do not type any Amount to return now, it will be available on the customer account as a credit which will be available when you pay an invoice from the customer on the payment metod menu
Or Finish Return > Type amount to return now > Save
Return finished
Send icon - allows to E-mail, View and Print the return
Minus-circled icon - allows to Void or Delete the return
Touch SelBuk logo > Main Menu > Database
Database > Sales / Invoices
Touch > Returns
List of returns made